Question 1

Why should I use a robot instead of hiring more staff?

Accepted Answer

It's not about replacement; it's about empowerment. In a tough hiring market, our robots fill the gaps by handling repetitive, physical tasks (like running food or bussing tables). This frees up your valuable human staff to focus on high-value, customer-facing interactions, leading to a more efficient team, reduced employee burnout, and a better overall guest experience.

Question 2

What is the typical ROI for a restaurant or hotel robot?

Accepted Answer

Most of our clients see a positive Return on Investment within the first year. The ROI comes from several areas: direct labor savings, increased table turnover from faster service, reduced food-running errors, and the marketing value of offering a unique, high-tech experience. We provide a detailed ROI analysis for your specific business during our free consultation.

Question 3

How does leasing a robot compare to purchasing?

Accepted Answer

Leasing offers a low upfront cost and a predictable monthly expense, making it great for cash flow. It often includes maintenance and support. Purchasing is a larger initial investment but provides long-term ownership and the best overall ROI. We can help you decide which model makes the most financial sense for your business.

Question 4

What areas do you serve?

Accepted Answer

Our primary service areas are the major metroplexes in Texas (Dallas-Fort Worth, Houston, Austin, San Antonio). We also provide on-site service and support to clients in neighboring states, including Oklahoma, Louisiana, Arkansas, and New Mexico. For clients located further away, we offer robust remote support and deployment options.

Question 5

What are the site requirements for the robots?

Accepted Answer

Our robots are designed for indoor commercial environments with smooth, flat flooring (e.g., tile, concrete, low-pile carpet, wood). Most models can navigate passages as narrow as 22-30 inches. For a precise assessment, we encourage a free consultation where you can provide photos or a floor plan of your venue.

Question 6

How much training is required for my staff?

Accepted Answer

Minimal training is needed. The robots are designed with a user-friendly interface. During our on-site installation, our engineers will fully train your management and staff on how to operate the robot, manage tasks, and perform basic maintenance. Most teams are comfortable using the robots within an hour.

Question 7

Can the robots be integrated with my current systems (POS, etc.)?

Accepted Answer

Yes. Our KEENON robots come with an accessible API, allowing for integration with many existing systems, such as Point of Sale (POS) or kitchen display systems (KDS). Our engineering team can discuss specific integration possibilities during your consultation to create a seamless, automated workflow.

Question 8

What is the warranty and support policy?

Accepted Answer

Every new robot comes with a standard 12-month manufacturer's warranty. As your regional partner, we provide local, hands-on support. We also offer flexible extended warranty packages to ensure your investment is protected long-term.

Question 9

What is the process for the 6-day free trial?

Accepted Answer

It's simple! Start by scheduling a free consultation. If it's a good fit, our team will deliver the robot to your location, map your environment, and train your staff. You get to see its benefits in your actual workflow for 6 days. If you love it, we can discuss purchase or lease options. If not, we'll pick it up for a flat $150 installation/shipping fee.

Frequently Asked Questions

Can't Find Your Question?